Pharmacy

We fill new prescriptions and refills at no cost for covered medications for: active-duty service members, active-duty family members, retirees and their family members, TRICARE Prime enrollees, civilian employees and contractors, and NATO personnel.
Active-duty service members

• Active-duty family members
• Retirees
• Tricare beneficiaries
• Patients with Other Health Insurance
• DoW Employees
• Foreign military
• Foreign military dependents

Learn more about eligibility for TRICARE pharmacy benefits. 

Filling New Prescriptions

We fill prescriptions from both military and civilian providers, limited to U.S. or Military Treatment Facility (MTF)-based Providers only. We cannot accept prescriptions from overseas providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment. 

• You can activate the prescription(s) in person and wait, or
• You can activate them and come back later to pick them up.  
• There is also an option to call us directly to activate your prescriptions. +39 095 56 4685
• You may ask us to send your prescription to the NAS II Flight Line Clinic Pharmacy. If so, it will be available for pick-up the following business day.

 

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.

To submit an electronic prescription:
Ask your provider to select the:
DoD Sigonella Italy Pharmacy
BLD 273 Catania, Sicily
FPO, AE 09636
(314) 624-4685

NCPDP/NPI number: 1083783161
If you hand-carry a written prescription: Check in at the kiosk. Follow on-screen prompts to check in. 

Activating New Prescriptions

There are multiple ways to activate your prescription.
 

Option 1: In Person

Go to the Main Pharmacy. Then, you’ll check in at the kiosk. 

• Follow on-screen prompts to check in. 

OR

Go to the NAS II Flight Line Clinic Pharmacy.

• Check in at the window.

 

Option 2: Call the Pharmacy

• For the Main Pharmacy call +39-095-56-4685 to activate your prescription. 
• Processing times may vary based on pharmacy staffing and resources.

OR

• For the NAS II Flight Line Clinic Pharmacy call +39-095-56-6292 to activate your prescription. 
• Processing times may vary based on pharmacy staffing and resources. 

 

Option 3: Secure Messaging

Send a new prescription request to the pharmacy via secure messaging through the MHS GENESIS Patient Portal. This works for medication refills only (does not include renewals).

Requesting Prescription Refills

We have two ways to refill your prescriptions:
Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• You’ll be given a date and time when your refill(s) will be ready to pick up. Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

Call our pharmacy refill line at [+39-095-34-26334]. Then, follow the prompts to select where you want to pick up your refills.  Refills will be available for pick up at the Main Hospital. To have your refill sent to the NAS II Flight Line Clinic Pharmacy, call and speak to a pharmacy representative directly.

Picking Up Your Prescriptions

 You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy).
Main Pharmacy
Prescriptions for pick up from the Main Pharmacy will be available during regular hours of operation:
Monday, Tuesday, Thursday, Friday
8 a.m. to 4 p.m.

Wednesday
8 a.m. to 2 p.m.*
Closed weekends and federal holidays
NAS II Flight Line Clinic Pharmacy
Prescriptions for pick up at NAS II Flight Line Clinic Pharmacy will be available during regular hours of operation:
Monday, Tuesday, Thursday, Friday
8 a.m. to 4 p.m.


Wednesday
8 a.m. to 2 p.m.*
Closed weekends and federal holidays

Frequently Asked Questions 

How do I know if my prescription is covered?
All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered  prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms. 

o If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically. 
 
Can I refill a prescription if the last fill was not at a military pharmacy?  
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.
 
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.
What is the difference between a new, refill, and renewal prescription?
A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 3 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.  
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery. TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.